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Emphasis has been
laid to ensure that appropriate products that address the needs of the
customers are in place to ensure customer satisfaction.
'Genius I' thereby
proves to be a unique solution that encompasses ALL the banking services at any
branch in a pseudo centralized operations mode. The Bank endeavors to adhere to
faster delivery of products increase in business and ability to handle larger
transaction volumes round the clock using technology.
The entire Bank's network
of 115 branches and 1 Extension Counter have been
networked using lease lines with ISDN lines as redundancy. The Bank has in
place ATMs across almost all its locations where the customer of ANY
branch can go and operate his account. In fact, SVC is the 1st Co-operative
Bank which has installed an off-location ATM.
A Network Management System
is implemented to monitor the network traffic and to control congestion.
Endeavour to
reduce operational cost, streamlining processes and improve communication has
made the Bank implement IP Telephony using Cisco IP Phones, and Mail
&Messaging solutions using MS Exchange 2003.
Shamrao Vithal Co-operative
Bank ensures security in operations; appropriate access controls
have been introduced at various levels. Security controls at the network level,
application level, database level and the user level ensure confidentiality,
integrity and availability of data at all times.
Shamrao Vithal Co-operative
Bank will at all times keep pace with the technology and ensure
quality service to its customers.
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