Grievance Redressal Mechanism in SVC Co-operative Bank Ltd
Customers are advised that SVC Co-operative Bank Ltd. has a put in place customer grievance redressal mechanism and processes to ensure prompt in-house resolution of all their customer complaints (including complaints for outsourced activities and in respect of services of vendors appointed by the Bank), which is as under:
I. Complaint Book is available in each branch for the convenience of the customers to lodge complaint.
In case of any complaint (including complaints for outsourced activities and in respect of services of vendors appointed by the Bank),, the matter may be first brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with Second Level contact given below
Time frame for resolving the complaints received at different levels (including complaints for outsourced activities and in respect of services of vendors appointed by the Bank):
If the complaint (including complaints for outsourced activities and in respect of services of vendors appointed by the Bank) is made with the Branch Head, it will be resolved within 4 working days from the date of the receipt of the complaint by the Branch Head.
a. If there is no response to your complaint after expiry of 4 working days from the date of the receipt of the complaint by the Branch Head, then it may be referred to respective Divisional Manager at C.O./Zonal Office (Second level).
b. If there is no response to your complaint after expiry of 4 working days from the date of the receipt of the complaint at the DM level, then it may be referred to AGM/DGM level (Third level).
II. Bank has 8 Zonal Offices headed by Divisional Manager /Asst. General Manager/Deputy General Manager. Branches covered under these Zones along with Telephone Nos.. of these Zonal Offices are as under:
Zone Name |
Branches Covered |
Second Level Contact |
Third Level contact |
Contact No. |
Mumbai |
Mumbai, Navi Mumbai, Thane |
Divisional Manager, Retail Distribution, Mumbai |
Asst. General Manager, Retail Banking, Mumbai |
022-71991000 |
Mumbai |
Branches in Gujarat |
Divisional Manager, Corporate Banking |
Asst. General Manager, Retail Banking, Mumbai |
079-26871143/42/40 |
Mumbai |
Branches in Nashik |
Divisional Manager, Corporate Banking |
Asst. General Manager, Retail Banking, Mumbai |
0253-2353553/554 |
Pune |
Branches in Pune area, Ahmednagar, Solapur |
Divisional Manager, Retail Distribution, Pune |
Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad |
020– 60606071 |
Kolhapur |
Branches in Kolhapur area, Icchalkaranji, Jaisingpur, Karad, Sangli, Belgaum , Goa |
Divisional Manager, Retail Distribution, Kolhapur |
General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad |
0231-2659527 |
Marathwad |
Branches in Aurangabad, Nagpur, Akola, Amravati, Jalna, Jalgaon, Khamgaon, Latur, Nanded, Waluj |
Divisional Manager, Corporate Banking, Marathwada |
Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad |
0240-2324931/4929 |
Bengaluru |
Branches in Bengaluru, Mangalore, Shirali, Hubli, Dharwad, Chennai, Hyderabad, Secunderabad, Mysore, Coimbatore |
Divisional Manager, Retail Distribution, Bengaluru |
Asst. General Manager, Bengaluru Region |
080-26604785 |
New Delhi |
Branches in New Delhi |
Asst. General Manager, Corporate Banking, Delhi |
General Manager, Retail Distribution, Mumbai |
011-25753869 |
III. For queries related to Loans & Advances – SME & Large Borrowers
Mr. Ravinder Singh
Head - Corporate Banking
SVC Co-operative Bank Ltd.
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai - 400 055
Contact: 022 66999999
IV. For queries related to Retail Banking
Mr. Navin V. Rao
DGM-Retail Banking
SVC Co-operative Bank Ltd.
6th Floor, Dosti Pinnacle, Plot No. E-7,
Road No.: 22,
Wagle Estate, Thane 400604
Contact: 022 71991000
V. If the customer is not satisfied with the reply given by the above he may approach Nodal Officer of the Bank, appointed by our Bank under the Banking Ombudsman Scheme, 2006.
Mr. Bipin M. Joshi
DGM-Operations (Nodal Officer)
SVC Co-operative Bank Ltd.
6th Floor, Dosti Pinnacle, Plot No. E-7,
Road No.: 22,
Wagle Estate, Thane 400604
Contact : 71991490
Email : custgrievance@svcbank.com
VI. If customer is not satisfied with the Nodal Officer’s reply, he may approach the Managing Director of the Bank at the following address:
Mr. Ashish Singhal
Managing Director
SVC Co-operative Bank Ltd.
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai - 400 055
Contact: 022 66999999
VII. If the customer is not satisfied with the Managing Director’s reply, he may approach concerned Banking Ombudsman at the following address:
Branch Centre
|
Name & Address of the Banking Ombudsman
|
Area of Operation
|
Bengaluru, Mysuru Mangalore,
Hubli,
Dharwad,
Belgaum Tumkur
|
Ms Saraswathi Shyamprasad
C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bengaluru -560 001
STD Code: 080
Tel. No. 22277660/22180221
Fax No. 22276114
Email: cms.bobengaluru@rbi.org.in
|
Karnataka
|
Chennai
Coimbatore
|
Dr. Balu K
C/o Reserve Bank of India
Fort Glacis, Chennai 600 001
STD Code: 044
Tel No. 25395964
Fax No. 25395488
Email: cms.bochennai@rbi.org.in
|
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
|
Gujrat
|
Smt. N Sara Rajendra Kumar
C/o Reserve Bank of India
5th Floor, Nr. Income Tax,
Ashram Road
Ahmedabad-380 009
STD Code: 079
Tel. No. 26582357
Email : cms.boahmedabad@rbi.org.in
|
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
|
Hyderabad
Secunderabad
Vijaywada
|
Shri T. Srinivasa Rao
C/o Reserve Bank of India
6-1-56, Secretariat Road
Saifabad, Hyderabad-500 004
STD Code: 040
Tel. No. 23210013/23243970
Fax No. 23210014
Email: cms.bohyderabad@rbi.org.in
|
Andhra Pradesh and Telangana
|
Mumbai
|
Dr. Neena Rohit Jain
C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008
STD Code: 022
Tel No. 23022028
Fax : 23022024
Email: cms.bomumbai1@rbi.org.in
|
Districts of Mumbai, Mumbai Suburban and Thane
|
Rest of Maharashtra
& Goa
|
Shri S.K.Kar
C/o Reserve Bank of India,
4th Floor, RBI Byculla Office
Building, Opp. Mumbai Central
Railway Station, Byculla,
Mumbai-400 008
STD Code: 022
Telephone: 23001280/23001483
Fax : 23022024
Email : cms.bomumbai2@rbi.org.in
|
Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
|
New Delhi
|
Shri R.K. Moolchandani
C/o Reserve Bank of India,
Sansad Marg, New Delhi
STD Code: 011
Tel. No. 23725445
Fax No. 23725218
Email : cms.bonewdelhi1@rbi.org.in
|
Delhi
|
Madhya Pradesh
|
Shri Hemant Kumar Soni
C/o Reserve Bank of India
Hoshangabad Road
Post Box No. 32, Bhopal-462 011
STD Code: 0755
Tel. No. 2573772
2573776
2573779
Email : cms.bobhopal@rbi.org.in
|
Madhya Pradesh |
Jaipur
Jodhpur
|
Ms. Rekha Chandanaveli
C/o Reserve Bank of India,
4th floor Rambagh Circle,
Tonk Road, Jaipur - 302 004
STD Code: 0141
Tel. No. 2577931
Email : cms.bojaipur@rbi.org.in
|
Rajasthan |
Faridabad
|
Ms. Ruchi A S H
C/o Reserve Bank of India
Sansad Marg, New Delhi
STD Code: 011
Tel. No. 23724856
Email : cms.bonewdelhi2@rbi.org.in
|
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh |
VIII: Aadhaar Grievance:
For any queries related to Aadhaar please visit URL https://uidai.gov.in/contact-support/grievance-redressal.html