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Policies & Codes
Policies
- Policy for Appointment of Statutory Auditors
- Invitation of Appointment of Statutory Auditors
- Invitation of Appointment of Statutory Auditors - Exhibit A
- Cheque Collection Policy
- Compensation Policy
- Deposit Policy
- Privacy Policy
- Privacy Policy - Mobile Banking
- Grievance Redressal Mechanism
- Customer Protection Policy
- Locker Procedure and SOP
- Memorandum for Hiring A Locker
- Debit Card Issuance Policy
- Policy on Responsible Lending
- Customer Rights Policy SVC Bank 2025-26
- Customer Grievance Policy SVC Bank 2025-26
- Customer Service Policy SVC Bank 2025-26
Codes
- Code of Bank¹s Commitment to Micro and Small Enterprises August 2015
- Code of Bank's Commitment to Customers - January 2018
- Integrated Ombudsman Scheme 2021
- Investor Charter for Depository Participant
- Complaints Data – Demat
- Customer Education – SMA and NPA
- Code of Banks Commitment to Micro and Small Enterprise (Definition of Micro and Small Enterprise will be as per the extant Govt. Notification and RBI Guidelines issued from time to time)
